Shipping Policy
We strive to deliver your purchases in a timely manner. Our standard shipping timeframe is designed to ensure your items reach you promptly. In the event that your order does not arrive within two months from the date of purchase, we will initiate a refund for the full purchase amount. Please note that this policy applies to standard shipping options, and any expedited or special delivery services may have different terms.
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While we make every effort to meet the specified delivery timeframes, external factors such as an unforeseen delay may occasionally affect the delivery schedule. We appreciate your understanding in such situations.
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If you have any concerns about the delivery status of your order, feel free to reach out to us, and we will be happy to assist you. Your satisfaction is our priority, and we want to ensure a smooth shopping experience for you.
Return & Exchange Policy
At Burrawood Designs, we want you to be completely satisfied with your purchase. While we do not have a formal return and exchange policy, we understand that circumstances may arise. If you are dissatisfied with your order, please contact our customer service team within five days of receiving your purchase.
We do not offer exchanges for products, but we are committed to finding a resolution that works for you. Upon contacting us, we may provide refunds for specific cases, subject to a predetermined amount. This approach allows us to address your concerns in a fair and consistent manner.
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To initiate a refund request, please provide your order details and a clear explanation of the issue. To the email address burrawooddesigns@gmail.com,
Once we have reviewed your request will will get back to you promptly about an appropriate resolution.